Front Desk Assistant - BEST WESTERN Resort Kuta

Jobs Descriptions: 
1. Registers guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations
3. Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.
4. Understands room status and room status tracking
5. Knows room locations, types of rooms available, and room rates.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
9. Files room key cards.
10. Knows how to use front office equipment.
11. Processes guest check-outs.
12. Always alert and ready to serve guest, especially around the front office.
13. Being polite and smile when serving guest.
14. Warmly greeting and welcomes guest arriving or passing through the front office.
15. Arrange the airport pick up and drop off coordination with the Concierge Officer.
16. Always loyal to the company and maintain good communication in working well with the team also the other department.



How to Apply?
send your Application Letter, CV, Recent Photo Graph and Supporting Files to hrm@bwresortkuta.com

Publish by hrm@bwresortkuta.com