FRONT OFFICE SUPERVISOR - BEST WESTERN Resort Kuta

Jobs Descriptions: 
1. Monitors cleanliness and repair of Lobby, Front Desk and Back Office areas.
2. Ensures room's revenue is accounted for by monitoring departures report and that employee are following correct credit procedures on day of departure and nightly credit check.
3. Regular print-out of back up reports on a shift to shift basis.
4. Works closely with Housekeeping for an efficient turnaround of rooms and room status.
5. Effectively communicates and disperses all and any relevant information via shift handover, log books, guest history, traces and by attending the regular Shift Leaders meetings.
6. Ensures GSA's have balanced their work prior to their departure and assist them where needed.
7. Ensures that all billing instructions are accurate and clear.
8. Reports any potential credit risks immediately to Reception Manager or Credit Manager.
9. Maintains and Balances Shift Leader float.
10. Ensures there is sufficient supply of stationary and hotel keys.
11. Carries out room inspections to assist in maintaining a high standard of guest room cleanliness.
12. Assists with the co-ordination of the day to day operations of the Reception Desk according to Front Office Standards and Procedures.
13. Inspects VIP rooms prior to arrival, and meet and greet VIP guests on arrival.
14. Reviews all in-house accounts to ensure correct room rates are charged.
15. Encourage selling of Hotel outlets and facilities.
16. Effectively deals with guest problems and complaints immediately.


How to Apply?
send your Application letter, CV and Recent Photograph to hrm@bwresortkuta.com

Publish by hrm@bwresortkuta.com